Shipping, Returns & Payment Dispute Policy

Effective for The Match Pre-Sale beginning September 15, 2026.

PRE-ORDER & FULFILLMENT

Items marked PRE-ORDER are not available for immediate shipment. The Match Pre-Sale runs September 15–21, 2026 and closes Monday, September 21, 2026 at 11:59 PM ET. Pre-order hair is ordered specifically for the customer after the pre-sale closes.

Please allow 7–10 business days after the pre-sale closes for fulfillment. This fulfillment period includes vendor processing/transit to MillionHair Club, receiving, quality inspection, and preparation of the customer's order for outbound shipment. Weekends and applicable holidays are not business days.

Fulfillment time is not the same as carrier delivery time. Once an order has been fulfilled and transferred to the shipping carrier, carrier transit time begins. Customers will receive tracking information at the email address provided at checkout once the order ships.

Fulfillment and delivery estimates are provided in good faith and are not guarantees. Carrier delays, weather, holidays, address issues, or other circumstances outside MillionHair Club's reasonable control may affect delivery. If a material delay affects a pre-order before shipment, MillionHair Club will communicate updated information and any rights or options required by applicable law.

SHIPPING

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address before submitting your order. If you notice an error, contact info@millionhairclub.com as soon as possible. Address changes cannot be guaranteed after an order enters fulfillment.

Once tracking shows that a package has been delivered to the shipping address provided at checkout, the order will be treated as delivered. If a package is lost or damaged while in carrier possession, contact info@millionhairclub.com promptly so we can assist with the appropriate carrier process where available.

FINAL SALE / NO REFUNDS

All sales are final. MillionHair Club does not offer refunds for change of mind, ordering the wrong texture or length, no longer needing the product, or other buyer-preference reasons. This policy does not limit any rights or remedies that cannot legally be waived.

EXCHANGES — 7 DAYS

Eligible merchandise may be exchanged within 7 calendar days of confirmed delivery. To request an exchange, email info@millionhairclub.com within that 7-day period and include your order number and reason for the exchange.

For hygiene and quality-control reasons, hair must be returned in its original, unused and unaltered condition. Hair that has been installed, worn, washed, brushed or combed beyond reasonable inspection, cut, colored, chemically processed, heat styled, unraveled, or otherwise altered is not eligible for exchange. Original packaging and identifying bands/ties must remain intact where applicable.

Exchange requests are subject to inspection and approval. Unless the exchange is due to an error by MillionHair Club or a verified product issue for which applicable law provides otherwise, the customer is responsible for return shipping and any additional shipping charges. Any price difference for the replacement item must be paid before the exchange is shipped. Exchanges are subject to product availability.

ORDER ACCURACY

Please carefully review the selected texture, length, quantity, shipping address, and contact information before completing checkout. Texture names and hair-typing references are provided as selection guides. Because human hair is a natural product, slight variations in color, wave, curl, coil, and appearance may occur.

CHARGEBACKS & PAYMENT DISPUTES

If you have a question or concern regarding an order, please contact info@millionhairclub.com first so MillionHair Club has an opportunity to review and address the matter.

By completing a purchase, the customer acknowledges the applicable product description, pre-order/fulfillment terms, shipping terms, final-sale policy, and exchange policy presented with the order. A payment dispute or chargeback should not be used to obtain a refund that is otherwise excluded by the agreed return policy or to claim that merchandise was not received when carrier, delivery, signature, customer communication, or other records establish fulfillment or delivery.

MillionHair Club reserves the right to respond to any payment dispute with relevant documentation, which may include the order record, checkout and policy acknowledgments, customer communications, fulfillment records, tracking and delivery confirmation, and other evidence relevant to the transaction. Nothing in this section prevents a customer from exercising legitimate rights with their card issuer or any rights available under applicable law.

QUESTIONS OR CONCERNS

For questions about an order, shipping, an exchange, or these policies, contact info@millionhairclub.com. Please include your order number when contacting us about an existing purchase.